Terms and conditions of sale

CEILINGO
by SOS MAISON ET BÂTIMENT
ZA Legrand
10 rue des artisans
31140 PECHBONNIEU
France
Phone: + 33 (0)5 61 35 93 36
Fax: + 33 (0)9 81 70 40 31
https://www.ceilingo.fr

SOS MAISON ET BÂTIMENT
SASU with capital of 10020 euros
Registered office: 28 chemin de Buissaison 31180 LAPEYROUSE FOSSAT ;
Telephone no.: 05 61 35 93 36 - E-mail address: contact@ceilingo.fr
RCS(or Répertoire des métiers) of Toulouse n° 799 787 288
Siret: 799 787 288 00015 - NAF: 6201Z
CNIL declaration no.: 1561902 v 0

Terms and conditions of sale for products sold on www.ceilingo.fr

Date of last update: January 02, 2017.

Article 1 - Purpose

The present conditions govern the sales by the company SOS MAISON ET BÂTIMENT whose registered office is located at 28 chemin de Buissaison 31180 LAPEYROUSE FOSSAT concerning the sale of heating, insulation and sound products marketed by the Internet site.

Article 2 - Prices

The prices of our products are indicated in euros, inclusive of all taxes (VAT and other taxes applicable on the day of the order), unless otherwise indicated and exclusive of processing and shipping costs.

If you order from a country other than mainland France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. SOS MAISON ET BÂTIMENT is not responsible for these taxes. They are your responsibility, both in terms of declarations and payments to the competent authorities and organizations in your country. We advise you to check with your local authorities.

All orders, whatever their origin, are payable in euros.

SOS MAISON ET BÂTIMENT reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price list in effect at the time the order is validated and subject to availability.

Products remain the property of SOS MAISON ET BÂTIMENT until full payment has been received.

Please note: as soon as you take physical possession of the products ordered, the risks of loss or damage to the products are transferred to you.

Article 3 - Orders

You can place an order :

Specify your chosen terms and conditions, for example :

• On the Internet: www.ceilingo.fr
• By telephone: 05 61 35 93 36 Monday to Friday, 8.00am to 12.30pm and 2.00pm to 6.00pm.

Contractual information is presented in French and will be confirmed at the latest when your order is validated.

The company SOS MAISON ET BÂTIMENT reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received.

Article 4 - Confirmation of your order

Any order placed on the www.ceilingo.fr website implies acceptance of these General Terms and Conditions. Any confirmation of an order implies your full acceptance of these terms and conditions of sale, without exception or reservation.

All data supplied and the recorded confirmation shall be deemed proof of the transaction.

You declare that you are fully aware of this.

Confirmation of the order will constitute signature and acceptance of the operations carried out.

A summary of your order information and these General Terms and Conditions will be sent to you in PDF format via your order confirmation e-mail address.

For payments made by credit card, the debit is made upon validation of the payment, which triggers the preparation of the order by www.ceilingo.fr.

Article 5 - Payment

The fact of validating your order implies for you the obligation to pay the indicated price.

Payment is made by credit card using the secure Paypal, Stripe or Payplug system.

The card is debited at the time the order is placed. In the case of split deliveries, only products shipped are debited.

Bank cheques must be payable by a bank domiciled in mainland France and must reach www.ceilingo.fr within forty-five (45) days of the order being placed (failing which the order will be cancelled). For this method of payment, it is the receipt and validation of the cheque that triggers the preparation of the order by www.ceilingo.fr(generally 10 days).

Article 6 - Withdrawal

In accordance with the provisions of article L.121-21 of the French Consumer Code, you have 14 days from receipt of your products to exercise your right of withdrawal without having to justify your decision or pay any penalty.

Returns must be made in their original state and complete (packaging, accessories, instructions). In this case, your responsibility is engaged. Any damage suffered by the product on this occasion may defeat the right of withdrawal.

You are responsible for return shipping costs.

In case of exercise of the right of withdrawal, SOS MAISON ET BÂTIMENT will reimburse the sums paid, within 14 days of notification of your request and via the same means of payment used for the order.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

In accordance with the provisions of article L.121-21-8 of the French Consumer Code, the right of withdrawal does not apply to :

• The supply of services fully executed before the end of the withdrawal period and whose execution has begun after prior express agreement by the consumer and express renunciation of his right of withdrawal.
• The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period.
• The supply of goods made to the consumer's specifications or clearly personalized.
• The supply of goods likely to deteriorate or expire rapidly.
• The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
• The supply of goods which, after delivery and by their nature, are inseparably mixed with other articles;
• The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on market fluctuations beyond the control of the professional.
• The supply of audio or video recordings or computer software when unsealed by the consumer after delivery.
• The supply of a newspaper, periodical or magazine, except for subscription contracts for these publications.
• Transactions concluded at a public auction.
• The supply of digital content not supplied on a physical medium, the performance of which has begun after the consumer's express prior agreement and express waiver of his right of withdrawal.

Article 7- Availability

Our products are offered as long as they are visible on the www.ceilingo.fr website and within the limits of available stocks. For products not in stock, our offers are subject to availability from our suppliers.
If a product is unavailable after you have placed your order, we will inform you by e-mail. Your order will be automatically cancelled and no bank debit will be made.

Article 8 - Delivery

Products are delivered to the delivery address indicated during the order process, within the time indicated on the order validation page.

In the event of a delay in shipment, an e-mail will be sent to you to inform you of any consequences on the delivery time indicated.

In accordance with legal provisions, in the event of late delivery, you have the right to cancel the order under the terms and conditions defined in article L 138-2 of the French Consumer Code. If, in the meantime, you receive the product, we will reimburse you for it and the delivery costs in accordance with article L 138-3 of the French Consumer Code.

In the case of deliveries by a carrier, the company SOS MAISON ET BÂTIMENT cannot be held responsible for late delivery due exclusively to unavailability of the customer after several proposals for appointment.

It is the customer's responsibility to check that the goods delivered are in satisfactory condition and to report any damage or missing items on the carrier's delivery slip. Please keep the customer's copy and send it to us by e-mail for complaint purposes.

Article 9 - Warranty

All our products are covered by the legal guarantee of conformity and the guarantee against hidden defects, as stipulated in articles 1641 et seq. of the French Civil Code. In the event of non-conformity of a product sold, it may be returned, exchanged or reimbursed.

All claims, requests for exchange or refund must be made by e-mail within 30 days of delivery to the following address: contact@ceilingo.fr.

Products must be returned in the condition in which you received them, with all accessories, packaging and instructions. Shipping costs will be reimbursed on the basis of the invoiced rate, and return shipping costs will be reimbursed on presentation of receipts.

The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.

Article 10 - Liability

The products offered comply with current French legislation. SOS MAISON ET BÂTIMENT shall not be held liable in the event of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with local authorities about the possibility of importing or using the products or services you intend to order.

Furthermore, SOS MAISON ET BÂTIMENT cannot be held responsible for any damage resulting from misuse of the product purchased.

Finally, the company SOS MAISON ET BÂTIMENT cannot be held responsible for any inconvenience or damage inherent to the use of the Internet network, notably a break in service, external intrusion or the presence of computer viruses.

Article 11 - Applicable law in the event of disputes

The language of the present contract is French. The present conditions of sale are subject to French law. In the event of a dispute, the French courts shall have exclusive jurisdiction.

Article 12 - Intellectual property

All elements of the www.ceilingo.fr website are and remain the exclusive intellectual property of SOS MAISON ET BÂTIMENT. No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site whether software, visual or audio. Any simple link or hypertext link is strictly forbidden without the express written consent of SOS MAISON ET BÂTIMENT.

Article 13 - Personal data

SOS MAISON ET BÂTIMENT reserves the right to collect nominative information and personal data concerning you. This information is required to process your order and to improve the services and information we send you.

It may also be transmitted to companies that contribute to this relationship, such as those responsible for the management, execution, processing and payment of services and orders.

This information and data is also stored for security purposes, in order to comply with legal and regulatory obligations.

In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, rectify and object to nominative information and personal data concerning you, directly on the website.

Article 14 - Archiving Evidence

SOS MAISON ET BÂTIMENT will archive order forms and invoices on a reliable and durable medium constituting a true copy in accordance with the provisions of article 1348 of the French Civil Code.

The computerized records of SOS MAISON ET BÂTIMENT will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.